Care & Repair Policy

Every piece is built to be worn and loved for a lifetime. Here's how I look after it once it's yours.

Repairs

• For the first six months after purchase, I'll cover reasonable repairs needed from normal wear, free of charge. I'll inspect the piece first to confirm what's needed.
• After six months, or if a piece has been damaged by something other than normal wear, I'll repair it at cost. I'll always give you an estimate before work starts.
• Bespoke pieces have a lifetime warranty against any product or manufacturing fault. Other repairs to bespoke pieces are assessed case by case.

Resizing

• Your first resize is free.
• After that, resizing is at cost, and I'll quote it before work starts.

Servicing

• Stones in an undamaged ring are tightened free of charge.
• I recommend an annual service for bespoke rings.

Shipping

• Please get in touch before posting anything to me so I can give you return instructions.
• If a fault is confirmed, I'll reimburse reasonable return postage. For other repairs and resizes, postage is at your cost.

Work by other jewellers

If another jeweller resizes or repairs an Edward Brown piece, this warranty no longer applies, and I can't take responsibility for their work. For the best result, send it back to me.

None of this affects your rights under Australian Consumer Law. See my refund policy, or get in touch with any questions.